The following search fields are available for filtering searches of configuration items. All search fields that allow text entry support use of the % wildcard character.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
Specifies the name of the data object that you want to search for in your database. The name can refer to a group, asset, event, reporting method, service contract, cost center, and so on.
Specifies the general category for the configuration item. Enter a value directly or click the magnifier to search for a defined class.
Specifies the Configuration Item Family associated with this Configuration Item Class. Families are broader categories for configuration items than classes.
Specifies the configuration item that is used for comparison.
Identifies the name of the host server for the configuration item.
Identifies the Media Access Control address for the device. This field is automatically filled when the system creates a record for a device it detects.
Identifies the number of the configuration item.
Specifies the Domain Name System name for the configuration item.
Identifies the serial number for the configuration item. This field applies to devices or software.
Indicates if the record is active or inactive. Select a value from the drop-down list.
Specifies the configuration item if it is a device with an Internet Protocol address.
Specifies the location associated with the configuration item.
Specifies the status of the record. Enter the status directly or click the magnifier to search for the desired status.
Specifies only tickets with a specific service type. Service types define the support level assigned to tickets. For example, to list only tickets with a 4-hour service requirement, select 4-hour service.
Categorizes an asset for filtering purposes and to control display.
Categorizes a CI for filtering purposes and to control display.
(Optional) Click the first 
link to display the following additional fields:
Identifies a contact associated with the configuration item.
Specifies the manufacturer of the item. This field is automatically populated, based on the value of the Model field, and cannot be changed.
Specifies the manufacturer's model identifier.
Specifies the priority ranking of the record to determine the amount of attention it receives. The predefined priority levels are 1 (highest) through 5 (lowest).
Specifies the version number of the item, typically used for software and/or hardware.
Specifies the license number of the service provider (if applicable).
Indicates the association of the configuration item with your financial software.
(Optional) Click the second link to display the following additional fields:
Specifies the vendor responsible for maintaining supplies for this configuration item.
Specifies the vendor responsible for maintaining the service provided by this configuration item.
Specifies the vendor responsible for the maintenance of this configuration item.
Specifies the code to which expenses related to this configuration item are charged. Enter the cost center directly, or click the magnifier to select the desired cost center.
Specifies the organization that is responsible for this configuration item.
Specifies the organization responsible for the maintenance of this configuration item.
(Optional) Click the third link to display the following additional fields:
Specifies the beginning of a date and time range for filtering your search based on when configuration items were acquired.
Specifies the end of a date and time range for filtering your search based on when configuration items were acquired.
Specifies the beginning of a date and time range for filtering your search based on when configuration items were installed.
Specifies the end of a date and time range for filtering your search based on when configuration items were installed.
Specifies the beginning of a date and time range for filtering your search based on when warranty coverage for configuration items began.
Specifies the end of a date and time range for filtering your search based on when warranty coverage for configuration items began.
Specifies the beginning of a date and time range for filtering your search based on when warranty coverage for configuration items ends.
Specifies the end of a date and time range for filtering your search based on when warranty coverage for configuration items ends.
Specifies the beginning of a date and time range for filtering your search based on when configuration items expire.
Specifies the end of a date and time range for filtering your search based on when configuration items expire.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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