Administration › Support Automation › Support Automation Adaptations › Page Layout Configuration › Define the Exit Survey Page

Define the Exit Survey Page

The Exit Survey Page is the web page that presents a feedback survey to the end user at the conclusion of the session. The survey helps you measure your effectiveness and customer satisfaction. You can customize the Exit Survey Page for a queue or a tenant.

To define the default Exit Survey Page

1. Select Adaptations, Page Layout from the Support Automation menu.

   The Page Layout List page appears.

2. Click Exit Survey Location.

   The Page Layout Configuration page appears.

3. Click Edit to modify the settings.

   The Update Page Layout Configuration page appears.

4. Modify the configuration and click Save.

   The configuration is saved.

Note: By default, the Exit Survey Page is not displayed at the end of a Live Assistance session. The administrator must define the Exit Survey Page for it to display.