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Workflow Task Types

Workflow task types specify lists of allowed status codes for workflow tasks assigned to those types. For example, Approval tasks may only allow Approve, Reject, Pending, and Wait status codes, while Install Software tasks may allow Pending, Wait, and Completed status codes.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To define a workflow task type

1. On the Administration tab, browse to Service Desk, Change Orders or Issues, Workflow Task Types.

   The Task Type List displays.

2. Click Create New.

   The Create New Task Type page displays.

3. Complete the fields as appropriate.
4. Click Save.

   The Task Type Detail page displays.

5. Click Close Window.
6. On the Task Type List page, select Refresh from the View menu.

   Your new workflow task type appears on the Task Type List.