Administration › Security and Role Management › Access Types › Create an Access Type › Access Type Fields

Access Type Fields

The following fields appear on the Create Access Type, Access Type Detail, and Update Access Type pages.

Symbol

Specifies a unique identifier for the access type.

Default?

Indicates whether this access type is the default that is associated with contacts.

Record Status

Specifies whether this access type is Active or Inactive.

Description

Describes the access type. Use this field to help identify the characteristics of the access type.

Receive Internal Notification

Determines whether the contacts associated with the access type receive internal notification of activities that are related to tickets.

Access Level

Determines which access types a user can grant to another user. A user can assign an access type to the contact record of another user only if the access level of the access type they are attempting to assign is ranked the same as or lower than the grant level for their own access type. The levels are ranked as follows:

• Admin (highest)
• Analyst
• Cust/Emp
• None (lowest)

Licensed?

Determines whether this contact is a licensed access type. Contacts assigned to unlicensed access types can only view or update their own personal data.

Note: KPIs count the concurrent usages of the users from the system (for example, CA SDM Web UI, SOAP Web Services, REST Web Services, and so on). For example, the webConcurrentLicenseCt KPI counts the maximum number of unique users (with the "Licensed?" option selected) logged in to the CA SDM Web UI during the interval. For more information about logged in and licensed user counts, see the Administration Guide.