Administration › System › Configurations › Additional Processes › Add Additional Processes

Add Additional Processes

CA SDM enables you to configure support automation servers, visualizer, LDAP, KT, TNG/UNI, BopLogin repository daemons, and REST web services process to a server.

Follow these steps:

1. Select Systems, Configurations on the Administration tab.

   The Configurations List page opens.

2. Select the configuration to which you want to add the additional processes.

   The Configuration Detail page opens.

3. Select the Additional Processes tab.

   The Additional Process List displays the list of processes that are configured for the server along with the default processes, if any.

4. Click Add Process.

   The Create New Process page opens.

5. Complete the following fields as appropriate:

   Process

   Indicates the CA SDM server process that you want to add.

   Repository Daemon

   Applicable only to a conventional configuration type.

   Specifies the repository daemon that is configured for the server. Repository daemons support attachment repositories. CA SDM configures a repository daemon by default on the primary server. You can move the daemon to a secondary server by changing the host name.

   SA Main Server

   Applicable only to a conventional configuration type.

   Specifies the SA main server that is configured for the server. You can only configure one SA Main server.

   SA Dedicated Object Server

   Applicable only to a conventional configuration type.

   Specifies the dedicated object manager for the support automation configuration. You can specify only one Dedicated Object Server either on primary or secondary server.

   Note: You can add a dedicated object manager server only if the SA Main Server is configured.

   SA Message Routing Server

   Applicable only to a conventional configuration type.

   Specifies the message routing server that is configured for the server. You can configure the message routing server on a secondary server to manage multiple Remote Control sessions and help improve the performance during assistance sessions.

   SA Socket Proxy Server

   Applicable only to a conventional configuration type.

   Specifies the socket proxy server that is configured for the server. You can configure the socket proxy server on a secondary server to take load off the main server during CPU-intensive operations such as encryption/decryption.

   REST Web Services for Tomcat Server

   Applicable only to a conventional configuration type.

   Specifies the REST Web Services configures for the server. REST Web Services enables you to configure the web UI for CA SDM to be able to communicate with external world. Using the CA SDM web UI, you can add the processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration. For more information about enabling the processes, see the Server Configuration Online Help.

   TNG Converter

   You can add a TNG converter to any one of the servers running on the Windows platform. You can add the TNG converter to the following servers:

   Conventional: Primary server, secondary server.

   Advanced Availability: Application server.

   Note: If the Daemon Manager manages the TNG converter, it is started and stopped with the other daemons. If you want the TNG converter to catch events after the CA SDM daemons are shut down, start and stop the TNG converter service.

   UNI Converter

   Specifies the UNI converter that is configured to respond to UNIX events. These events can be filtered and configured to create tickets and trigger other work in the Service Desk. You can add UNI Converter to any one of the servers running on the UNIX platform. You can add the UNI converter to the following servers:

   Conventional: Primary server, secondary server.

   Advanced Availability: Application server.

   Visualizer Tomcat Server

   Applicable only to a conventional configuration type.

   Specifies the visualizer that is configured for the server.

   You can configure visualizer on a CA SDM server to use web services. Using the CA SDM web UI, you can add the processes only for secondary servers. After you have added the process through the web UI, enable the specific option during the CA SDM configuration. For more information about enabling the processes, see the Server Configuration Online Help.

   Note: You can configure only one Visualizer Tomcat Server on a Secondary Server.

   Hostname

   Specifies the server that hosts the process you added. You can click the Search button to look up for the servers.

   Record Status

   Specifies whether the process you added is active or inactive.

6. Click Save.

   The process that you added are displayed in the Additional Process List page.