Administration › Service Desk › Requests/Incidents/Problems › Areas › Define Areas › Enable Auto Assignment › Assign Locations to a Request/Incident/Problem Area

Assign Locations to a Request/Incident/Problem Area

If you assign a location to a request/incident/problem area, tickets in that area are auto assigned only if a matching location is found. For example, a request ticket is auto assigned if there is an eligible analyst at:

• The affected asset's location
• The affected customer's location

If the affected asset or customer has no specified location, the request is assigned to the default group and assignee. If these defaults are not defined, the request is left for manual assignment.

Note: For more information, see the Administrator Guide.

To assign locations to a request/incident/problem area

1. On the Auto Assignment tab of the Request/Incident/Problem Area Detail page, click Update Locations.

   The Location Search window opens.

2. To filter the search, complete one or more of the search fields, or leave all fields blank to search for all locations, then click Search.

   The Locations Assigned Update window opens.

3. Use the arrow buttons to move available locations to or from the Locations Assigned list.
4. Click OK.

   The Locations Assigned Update window closes and the Request/Incident/Problem Area window displays the assigned locations.