Complete the following fields to add or edit the configuration information:
Specifies the time after which the event is triggered.
Specifies the interval of time after which you want the event to be triggered again.
Specifies if a service desk analyst can change the Delay Time. This option must be selected in order for an event to be used as a Service Type event (an event associated with a service level, such as 4-hour resolution.).
Specifies the dates, days, and hours when the service type is in effect.
Specifies the action to take once the event has been completed.
Repeats the event at the specified time interval until the issue is closed.
Records the history of activities taken on the event.
Do not record any history of the event. The event does not appear in the Event History window.
Displays the macro (if associated with the event) indicating the condition checked for by the event.
Defines the event configuration. For some action macros, this field is used for a specific purpose. For example, in the Transfer to Event Contact action macro, it contains the userid of the person to whom you want the ticket to be transferred.
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