Contact Tabs

The following tabs are available on the Contact Detail and Update Contact pages:

Notification: Defines the contact information and method for notifying the contact.
Address: Specifies the location of the contact.
Organizational Info: Specifies the functional or administrative organization, department, cost center, or vendor information of the contact.
Environment: Specifies the environment of the contact, such as equipment, software, and services.
Remarks: Specifies notes regarding the contact.
Groups: Assigns a contact to a group (a collection of contacts with a common area of responsibility).
Roles: Assigns the contact to one or more roles.
Service Contracts: Displays any service contracts that have been associated with the contact.
Special Handling: Lists special handing contacts and lets you search for and associate a contact to a special handling type, such as a visitor or security risk type.
Event Log: Lists events associated with the contact, such as self service and knowledge activities.
Activities: Lists the activity log for the contact.