Administration › Service Desk › Announcements › Create an Announcement

Create an Announcement

You can create an announcement to convey routine, advisory, or emergency information to users.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To create an announcement

1. On the Administration tab, navigate to Service Desk, Announcements.

   The Announcement List page appears.

2. Click Create New.

   The Create New Announcement page appears.

3. Fill in the fields as appropriate.
4. To insert a link to a Knowledge Document in the announcement, click Knowledge Doc.

   The Knowledge Document search page appears.

5. Search for the document you want to include.
6. In the Link Text field, type the text to be used to link to the document.
7. Click Insert Document.

   The HTML code linking to the Knowledge Document is added to the Text field.

8. Click Save.

   The new announcement is added to the Announcement List page.

More information:

Announcement Fields