Navigate CA Service Desk Manager › Create an Announcement

Create an Announcement

Announcements are used to convey important information about the system to the users.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants.

To create an announcement

1. On the Scoreboard, select File, New Announcement.

   The Create New Announcement window opens.

2. Fill in the fields as appropriate. See Announcement Fields for field definitions.
3. To insert a link to a Knowledge Document in the announcement, click Knowledge Doc.

   The Knowledge Document search page displays.

4. Search for the document you want to include. See Search Knowledge Documents for more information.
5. In the Link Text field, type the text to be used to link to the document.
6. Click Insert Document.

   The HTML code linking to the Knowledge Document is added to the Text field.

7. Click Save to save the announcement.

   The new announcement is added to the right pane of the main window.