Administration › Service Desk › Requests/Incidents/Problems › Define Status Transitions › Edit Status Transitions

Edit Status Transitions

You can edit a status transition.

To edit a status transition

1. On the Transition List select a status from the list.

   The Transitions Details page appears.

2. Click Edit.

   The Update Transition Detail page appears.

3. Edit the fields as appropriate.
4. Click Save, Close Window.

   The updated status appears on the Transition Type list.

More information:

Status Transition Fields