CA SDM lets you set up mailboxes, and mailbox rules and policies to apply to the mailboxes. You can define multiple mailboxes for users to send emails to the Service Desk, and create and update tickets. You can use different mailboxes to open tickets in a particular template, category, or to assign them to a specific group or tenant.
Note: For more information about mailboxes, mailbox rules, and mailbox policies, see the Administration Guide.
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