Administration › Security and Role Management › Groups › Search Groups › Group Search Fields

Group Search Fields

The following fields are available for filtering searches of your service desk contact records.

Note: All search fields that allow text entry support use of the % wildcard character.

Group Name

The name assigned to the group.

Contact Type

Defaults to Group and cannot be changed.

Status

Indicates whether the group is Active or Inactive.

Contact ID

A unique identifier for the group.

Access Type

Choose the access type from the drop down list. The access type determines the system functions the group can access.

Location

The group's location code. Enter the location directly, or click the search icon to search for a location. The group's geographical location information is filled in automatically based on the definition of the selected location code.

Organization

The group's organization. Enter the organization directly, or click the search icon to search for the desired organization.

Department

The group's department. Enter the department directly, or click the search icon to search for the desired department.

Phone Number

The group contact's phone number.

Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.