Incidents › Incident Properties

Incident Properties

Administrators have the option of defining custom properties for incident areas, to provided additional detail on incident tickets assigned to that area. When you select an incident area while creating or editing an incident, if any custom properties have been defined for that area, they appear on the Properties tab.

The Properties tab contains the following fields:

Name

Identifies the descriptive name assigned to the property, and indicates whether a value entry for the property is required or optional. Names of properties that require a value are shown with an asterisk after the name.

Value

Specifies the value you assign to the property. There are three kinds of property value controls:

• Freeform text fields—The values you enter for these properties are not validated. Be sure to read the information in the Examples column for guidance on the kind of information this property is intended to contain.
• Checkboxes—Two-state checkboxes. Checked = Yes. Cleared = No. Property values for checkboxes are validated.
• Dropdown lists—A list of options. If your administrator has defined this field as required, you must select one of the values in the list. If a default value has been assigned, it is displayed when the list first appears. Property values for dropdown lists are validated.

Note: On the Incident Detail page, only the specified values are displayed, with no indication of whether the value was set via freeform text field, checkbox, or dropdown list.

Examples

Provides examples of the kinds of values that are intended for this property. For example, if a freeform text field is intended to contain information about a network type, this field might include LAN, WAN, and SAN as example values.