Live Assistance › How to Create an Assistance Session › Invite the End User from the On Hold Users Pane

Invite the End User from the On Hold Users Pane

You can invite the end user from a queue in the Support Automation Analyst Interface.

To invite the end user from the queue

1. Launch Live Assistance from the Support Automation tab or from a CA SDM ticket.

   The Support Automation Analyst Interface appears.

2. Select a user from the On Hold Users pane.
3. Click Handle Session or double-click the row.

   The assistance session begins for your selected end user.