Administration › Support Automation › Support Automation Adaptations › Localization Administration › Localization IDs

Localization IDs

Localization IDs are assigned to each localization installed with the software. You are assigned the appropriate localization ID when you log in to CA SDM. All file versions are retrieved using the localization ID. This localization ID determines the following:

• The versions of the automated tasks to download, so that the correct view of the automated task results appears in the Session Log.
• The version of the chat presets used.

  You have the option to create a translated version of the text for every chat preset, for each of the localizations. The preset tree structure is duplicated for each language specified on the system. A default language preset must be created before you can add a localized version. If localized text is not created, the preset tree presents the default server language text.

• The version of the log display templates to use when displaying the Session Log.
• The end-user login pages and static content that are viewed.

  The Web Client is fully localized. The administrator interface is based in the default server language and supports management of the localization properties presented to the end user. The Support Automation Analyst Interface is also in English, but supports chat communications with the end user in their language of choice. You can override all or some of the localization properties available.