Administration › Events and Macros › Macros › Create a Macro › Multiple Notification Macro

Multiple Notification Macro

This macro type lets you send a notification to one or more contacts. You can specify the message to send, the recipients of the message, and the urgency level.

Follow these steps:

1. Type the template name directly in the Message Template field, or click the search icon to select the desired template. This template is used to create the notification message.
2. Click Save.
3. Choose the appropriate contacts to notify from the following tabs:

   Note: Use the Update Contacts button that appears on each tab to search for and select more contacts to notify.

   Object Contacts

   Displays the available organizations, vendors, and configuration items for the selected Object type that receive notification about tickets. For example, you can select Affected End User or Affected End User's Org to notify.

   Contacts

   Displays the individuals who are added to the notification macro, regardless of their association with the ticket.

   Contact Types

   Displays the users who are defined within the notification macro with the same classification, such as analyst or customer.

4. Click Save.

   The multiple notification macro is created.