Administration › Service Desk › Sequence Numbers › Edit a Sequence Number Format

Edit a Sequence Number Format

You can edit an existing sequence number format, but you cannot create new ones.

Note: If multi-tenancy is installed, select the appropriate tenant from the drop-down list. The public (shared) option creates the object for all tenants. A tenant dropdown appears in the search filter. If you select <empty> in this dropdown, the search is public. A tenant column also appears on the list page.

To edit a sequence number format

1. Select Service Desk, Sequence Numbers on the Administration tab.

   The Sequence Number Control List page appears.

2. Select the symbol for the sequence number format to edit.

   The Sequence Number Control Detail page appears.

3. Click Edit.

   The Update Sequence Number Control page appears.

4. Edit the fields as needed:

   Symbol

   The name identifying the sequence number format.

   Prefix

   The character string that forms the first part of the ticket number.

   Code

   The internal code name for the number format. Cannot be changed.

   Suffix

   The character string that forms the last part of the ticket number.

5. Click Save.

   The format definition is saved and the Sequence Number Format Detail page appears.