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Reporting Scenarios

CA Business Intelligence integrated with BusinessObjects Enterprise supports the following reporting scenarios:

• Role-based reporting—From the CA SDM Reports tab, authorized users can view reports defined for their role, then click the InfoView button to manage their personal reports in BusinessObjects InfoView. CA SDM uses the InfoView interface to collect, organize, and present information in report formats. In InfoView, predefined reports are grouped in public folders.
• Web-based reporting—Web-based reports are predefined reports in CA SDM, Knowledge Management, CMDB, and Support Automation. They are developed with either Web Intelligence or Crystal Reports. The reports are accessed in InfoView and can be used as models for defining site-specific reports.
• Ad hoc reporting—Ad hoc reports are created and administered from InfoView using a Web Intelligence plugin-based interface. You can store and manage reports in a personal workspace (My Folders). Ad hoc reporting is intended for users who want to create basic reports easily without writing queries.
• Dashboard reporting— Dashboard reporting lets you monitor daily operations for all CA SDM ticket types (request/incident/problem, change order, or issue) in InfoView. Each report contains analytics about the top performers working on active tickets, so you can monitor their progress. You can work with individual predefined dashboard reports or use the corporate dashboard to view all CA SDM daily operations in a single view.