The following fields appear on the Create, Detail, and Update pages for Request/Incident/Problem Areas:
Defines a unique identifier for the record.
Specifies the company, division, or department that is associated with the request/incident/problem area. You can enter a value directly or click the magnifier to search for an organization.
Shows whether the database record is active or inactive.
Identifies the group that is responsible for this record.
Shows the name of the person assigned to the record.
Shows the level of support service received by the contact affected by the record.
Note: Service types are automatically attached to issues based on the service type defined for its issue category. If different service types have been defined for other values on the issue (priority and contact, for example) the service type used is the one with the best (lowest) ranking. For example, if an issue is opened and the From contact has a 12-hour resolution service type, which is ranked as 2, while the priority code has a 4-hour resolution service type, which is ranked as 1, the service type for the issue is a 4-hour resolution.
Identifies the defined survey associated with this record. You can enter a value directly or click the magnifier to search for a survey.
Specifies how critical the [Request, Incident, Problem] is to the business area.
Displays the request/incident/problem area in the self-service interface.
Defines a unique identifier for this request/incident/problem area in the self-service interface.
Provides a detailed description of the record.
Defines what ticket types the record is valid for. The default is enabled for all three ticket types (Requests, Incidents, and Problems).
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