Roles are the primary records that control security and user interface navigation. Each role defines a focused view of the system by exposing only the functionality necessary for users to perform the tasks typically assigned to the role they perform within their business organization.
Predefined roles are provided that are designed to align with ITIL v3 Best Practices and thereby reduce the amount of site-specific customization required to bring your IT organization into ITIL compliance. You can use the predefined roles in their default configuration, modify them to meet your business requirements, or create new roles.
For more information, see the Administration Guide.
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