Administration › Service Desk › Service Types › Create a Service Type › Service Type Tabs

Service Type Tabs

The following tabs are available on the Create Service Type, Service Type Detail and Update Service Type pages:

Requests

Allows you to add service type events to request tickets. The event object type must be Request.

Change Orders

Allows you to add service type events to change order tickets. The event object type must be Change Order.

Change Order Tasks

Allows you to add service type events to change order workflow tasks. The event object type must be Workflow Task.

Issues

Allows you to add service type events to issue tickets. The event object type must be Issue.

Issue Tasks

Allows you to add service type events to issue workflow tasks. The event object type must be Issue Workflow Task (not Workflow Task).

Request Targets

Allows you to link a Service Type to a Service Target Template for managing Request, Incident, and Problem tickets.

Change Order Targets

Allows you to link a Service Type to a Service Target Template for managing Change Orders.

Issue Targets

Allows you to link a Service Type to a Service Target Template for managing Issues.

More information:

Create Service Type Event

Events