Administration › Service Desk › Requests/Incidents/Problems › Define Status › Search for a Request/Incident/Problem Status

Search for a Request/Incident/Problem Status

You can use the search function to filter the Request/Incident/Problem Status List to show only the items you want to see. You can also locate a specific request/incident/problem status to view or update.

Note: If you are using multi-tenancy, a tenant drop-down list appears in the search filter. If you select <empty> in this drop-down list, the search is public.

To search for a request/incident/problem status

1. Select Service Desk, Requests/Incidents/Problems, Status on the Administration tab.

   The Request/Incident/Problem Status List appears.

2. Click Show Filter.
3. Complete one or more of the following search fields:

   Active

   Shows whether the database record is active or inactive.

   Name

   Defines a unique identifier for the record. This identifier appears in the Status field on a ticket.

   Description

   Gives a detailed description of the record.

   Request

   Indicates whether the status is valid for requests.

   Incident

   Indicates whether the status is valid for incidents.

   Problem

   Indicates whether the status is valid for problems.

   Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.

4. Click Search.

   The Request/Incident/Problem Status List populates with all items that match your search criteria.