Navigate CA Service Desk Manager › Switch Roles

Switch Roles

Roles define the system functionality each user can access. Depending on your assigned role, a specific set of menus, tabs, and toolbar controls are presented when you log in in the Web Interface client. For example, administrative roles have access to the Administration tab, while analyst and manager roles typically do not.

Some users are allowed to access multiple roles, enabling them to switch from one view of the system to another. If you are assigned multiple roles, you can switch between them at any time without having to log out and back in again.

To switch roles

1. Select the desired role from the Role drop down list in the upper right corner of the main page of the Web Interface.
2. Click Set Role.

   The Web Interface and available functionality change to match the new role setting.