Navigate CA Service Desk Manager › View the Log Reader

View the Log Reader

The Log Reader lists the notifications received for the logged-in user. You can filter the list by clicking Show Filter and specifying search criteria in the search fields.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To view the Log Reader

1. From the menu select View, Log Reader.

   The Notification Log Reader window opens and displays the following information for each notification:

   Header

   Shows the message header, which usually contains the ticket number and the activity type.

   Start Date

   Displays the date and time the notification was sent to your Log Reader window.

   Status

   Shows the status of the notification.

   Urgency

   Defines the level of urgency for the notification (low, normal, high, or emergency), which indicates the relative importance of different activities. Urgency levels are predefined; however, the system administrator is responsible for setting up other aspects of notification, such as notification methods and activity associations. The system administrator also defines the method of notification used for contacts and groups for each urgency level.

   Message Text

   The full message text for the notification.

2. (Optional) To work with the notifications in the Log Reader list area, use the check box to the left of each notification. You can select items to perform operations such as Clear Selected or Delete Selected.

   The Log Reader displays any changes.

3. Click Close window.

   The Notification Log Reader window closes.