Incidents › Edit Service Targets › View Service Target Status

View Service Target Status

On an open ticket, you can view the status for each service target. Status information such as Time Left and Violation Cost help you prioritize your work.

To view the service target status

1. On the Service Desk tab, display a list of Incidents, Problems, Requests, Change Orders, or Issues.

   The respective ticket list displays with the following Service Target information:

   Service Target

   Displays the time that the next service target is due.

   Projected Violation

   Displays the incurred cost when the service type time limit is violated.

2. Select the ticket you want from the list page.

   The ticket detail page appears.

3. Select the Service Type tab.

   Note: Service targets appear on tickets that meet the conditions that the administrator sets up. Priority calculation can be a factor in how target information calculates and displays.

   If the ticket meets pre-defined target conditions, the Service Targets List the following information about service targets:

   Action

   Sets or resets the Actual Date/Time to the current date and time.

   Target

   Specifies the current service target for the ticket.

   Target Date/Time

   Specifies date and time when this service target is due. If the ticket is in a Hold status, this value is blank.

   Actual Date/Time

   Specifies the time when the target condition was met. If no value appears, the target condition has not been met.

   Time Left

   Specifies the amount of remaining time for the service target when the ticket is on hold. If the service target has been met, the Time Left field shows the unused time. A negative value indicates the amount of time that elapsed since the missed target date.

   Violation Cost

   Displays the penalty that incurs for missing the target. This information also displays on the ticket.