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View Solutions List

After the keyword search, a list of appropriate results appears. You can view any of the listed documents.

To view the solutions list

  1. Perform a keyword search and click a document.

    The Knowledge Document appears.

  2. Choose from the following options:
    Add/Remove Bookmark

    Stores a link to the document in My Bookmarks.

    Subscribe

    Allows you to receive updates if the document is modified.

    Rate & Comment

    Allows you to rate the usefulness of the document, based on the following questions:

    • Did this forum solve your problem?
    • How helpful was this forum?
    Email

    Allows you to email the document.

    New Incident

    Creates a new incident.

    New Incident based on this Document

    Creates a new incident based on the current document.

    Print

    Allows you to print the document.

  3. Close the document.

    The Home page reappears.