The following fields appear on the Create Change Category, Change Category Detail, and Update Change Category pages:
(Required) Defines an identifier for the category. This is a required field.
(Required) Defines the internal code for the category. This is a required field.
Defines the level at which change orders are implemented within an organization.
(Required) Indicates whether this database record is active or inactive. You can select a value from the drop-down list.
Specifies the group that is responsible for reviewing Requests for Changes (RFCs). The CAB provides multiple perspectives necessary to ensure proper decision making about implementing changes. The CAB can include members from the application team, development manager, component owner, QA, support, and any additional parties deemed necessary. You can enter the value directly or click the search icon to search for the group.
Identifies the company, division, or department that is associated with the change category. Enter a value directly or click the search icon to search for an organization.
Identifies the group that is responsible for the record. Your system administrator defines groups of contacts that are responsible for different types of issues, requests, incidents, change orders, and so on. Any individual contact assigned to the group can handle the task once it is assigned to the group. Enter a value directly or click the search icon to search for a group.
Identifies the person assigned to the record. Enter a value directly or click the search icon to search for a contact.
Defines the level of support service received by the contact affected by the change order. For example, some users may have contracted for 24-hour support, while others might receive on-site training. Enter a value directly or click the search icon to select a defined service type.
Identifies the defined survey associated with this record. Enter a value directly or click the search icon to search for a survey.
Indicates the defined risk for change orders associated with change categories.
Allows change orders assigned to this category to have subordinate issues. Organizes issues into a hierarchy of parent-child relationships to divide large issues into smaller, more manageable issues.
Displays this category in the self-service interface.
Defines a unique identifier for this category in the self-service interface.
Gives a detailed description of the record.
Displays when the record was last modified, in the time zone of the server. This field is read-only, and is filled automatically each time the record is updated.
Displays the name of the contact who last updated this record. This field is read-only, and is filled automatically each time the record is updated.
Identifies the service contract name associated with this record.
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