Administration › Service Desk › Change Orders › Categories › Define Change Categories › Add Properties to Change Categories

Add Properties to Change Categories

Properties are characteristics or attributes of tickets that are affected by the area or category the ticket is assigned to. For example, when you assign a change order to a change category, the properties associated with that category are assigned to the change order automatically.

To add properties to a change order category

1. Click CA SDM, Change Orders, Categories on the Administration tab.

   The Change Category List page appears.

2. Select the category to which you want to add properties.

   The Change Category Detail page appears.

3. On the Properties tab, click Add Property.

   The Create New Property Template page appears.

4. Complete the fields as appropriate.

   Note: Properties that are defined without validation rules are presented as freeform text fields, which allow the user to enter any text string. To limit the property values to selections from a predefined set, you can specify validation rules.

5. Click Save.

   The Change Category Detail page lists the new property on the Properties tab.

See Also

Property Fields

Property Validation Rules