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Property Fields

The Properties pages allow you to define, view, and edit custom properties for an Area or Category.

The following values on the Properties pages are not self-explanatory:

Sequence

Defines the order in which properties appears on the Properties tab of the tickets assigned to this Area or Category. The property with the lowest sequence number is listed first.

Active

Specifies whether the property is active or inactive.

Value Required

Indicates whether a value must be entered for this property on tickets assigned to this Area or Category. If selected, the word Yes appears in the Required column when this property is listed on the Properties tab of a ticket.

Validation Rule

Indicates the name of a rule that has been defined to validate user-entered values for this property. Enter the validation rule name directly or click the button to search for a validation rule.

Label

The name of the property as it appears on the Properties tab.

Examples

Examples of appropriate values for the property. For example, if a freeform text field is intended to contain information about a network type, this field might include LAN, WAN, and SAN as example values. These examples appear on the ticket to provide guidance for entering the actual property value.