Incidents › Add Activities to an Incident › Research

Research

You can record information about research you performed to resolve the incident.

To record research performed for an incident

1. Select the incident from the Incident List page on the Service Desk tab.

   The Incident Detail page appears.

2. Select Activities, Research on the menu bar.

   The Create New Activity page appears.

3. Change the date of the activity, if appropriate, and record the time spent conducting the research.
4. Enter a description of the research, such as "consulted development engineer for workaround."

   See Activities Fields for field descriptions.

5. Click Save.

   The activity is recorded on the Activities tab on the Incident Detail page.