Problems › Add Activities to a Problem › Escalate

Escalate

You can escalate the priority of a problem in order to direct more attention to the problem and increase the speed with which it is resolved. You may need to escalate a problem that has been outstanding for too long or demands an immediate response.

To escalate a problem

1. Select the problem from the Problem List page on the Service Desk tab.

   The Problem Detail page appears.

2. Select Activities, Escalate on the menu bar.

   The Escalate Problem page appears.

3. Enter the New Priority and update the other activities fields as appropriate.

   See Activities Fields for field descriptions.

4. Click Save.

   The priority of the problem is escalated, and the activity is recorded on the Activities tab on the Problem Detail page.