Problems are difficulties encountered when following normal procedures. Records of problems are recorded, along with the steps taken to correct the problems. If you create a ticket as a copy of another ticket, the Status field displays all Status values.
Important! Depending on your role, you do not have access to all the functionality described in this section. For example, some predefined roles can edit records but cannot create new ones.
This section contains the following topics:
Process CA Process Automation Workflow Items
Create Parent/Child Relationship
Use Knowledge to Resolve a Problem
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