Problems › Search Problems

Search Problems

You can enter filter values on the Problem Search page to list only the problems of interest, or leave the fields blank to display a listing of all problems.

Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.

To search for a problem

1. Select Search, Problems on the menu bar of the Service Desk tab.

   The Problem Search page appears.

2. (Optional) Complete one or more of the fields to specify your search criteria.

   See Problem Search Fields for field definitions.

3. Click Search.

   The Problem List page displays summaries of the problems that match your search criteria.

4. Click the Problem # link to view the problem of interest.

   The Problem Detail page appears.

More information:

Problem Search Fields