The following fields are available for filtering searches of problem tickets. All search fields that allow text entry support use of the % wildcard character.
Note: If multi-tenancy is installed, the list page displays Tenant and Public Data settings in the search filter. Public Data can be Excluded or Included with Tenant data; Only searches for public objects exclusively. On detail pages, select the appropriate tenant from the list. If you select <empty>, the object is public.
Specifies the assignment status, that is, tickets that are assigned to a user or group. Various combinations of the status of a ticket Assignee and Group fields are available in a drop-down list. For example, you can include tickets that have an assignee but no group, a group but no assignee, and other combinations of the two field values.
Specifies the user who is assigned to the problem. You can enter a value directly or click the magnifier to search for an assignee by name.
Specifies a group. Your administrator defines groups of contacts according to areas of responsibility.
Specifies a status code. For example, you want to list only the tickets with a status code of Fix in Progress, or Close Requested. You can enter a value directly or click the magnifier to search for the status of interest.
Specifies the priority ranking of the record to determine the amount of attention it receives. The predefined priority levels are 1 (highest) through 5 (lowest).
Specifies whether the status is Active or Inactive.
Specifies a problem area. You can enter a value directly or click the magnifier to search for an area.
Specifies a configuration item.You can enter a value directly or click the magnifier to search for a configuration item.
Specifies a user who reported the problem. You can enter a value directly or click the magnifier to search for a contact by name.
Specifies name of a user who is affected by the problem. You can enter a value directly or click the magnifier to search for a name.
Specifies identification of a user who is affected by the problem.
Specifies a location code for end users.
Specifies an organization code for end users.
Specifies a service type. Service types define the support level assigned to tickets. For example, to list only tickets with a 4-hour service requirement, select 4-hour service.
If your system has the classic_sla_processing option installed, the legacy service types used in Unicenter Service Desk r6.0 are enabled and you can filter the list to include only tickets with the specified legacy service type.
Specifies only tickets that enters violation after the specified date and time.
Specifies only tickets that enters violation before the specified date and time.
Specifies a special handling type, such as a visitor or security risk type. You can enter a value directly or click the magnifier to search a special handling type.
(Optional) Click the first 
link to display the following additional fields:
Specifies only tickets with the specified impact code.
Specifies only tickets that were opened after a specified date and time.
Specifies only tickets that were opened before a specified date and time.
Specifies only children tickets of a specified parent request ticket.
Specifies an urgency code. Urgency codes indicate the importance of a ticket based on the degree to which the incident affects user tasks.
Specifies only tickets that were resolved after a specified date and time.
Specifies only tickets that were resolved before a specified date and time.
Specifies tickets with a specified parent/child relationship. You can select Child to include tickets with parent tickets, Not a Child to include tickets with no parent ticket, or leave the field blank to disregard parent/child relationships.
Identifies the code associated with the core reason why the ticket was opened.
Specifies only tickets that violate SLA, or tickets that do not violate SLA.
Specifies tickets that were created with a template, or not created with a template.
Specifies tickets that use an active template or an inactive template.
Specifies the name of the person who initiated the ticket. This person must be a defined contact. You can enter a value directly or click the magnifier to search for the name.
Specifies an identification for a ticket that belongs to an external system that integrates with CA SDM.
Specifies only tickets that were closed after a specified date and time.
Specifies only tickets that were closed before a specified date and time.
Specifies only tickets that are associated with a specific change order ticket. You can enter a value directly or click the magnifier to search for a change order ticket.
Specifies only tickets that were opened as a result of a specific change order ticket. You can enter a value directly or click the magnifier to search for a change order ticket.
(Optional) Click the second link to display the following additional fields:
Specifies summary text that matches your search string.
Specifies problem description text that matches your search string.
Note: You can click the More icon to display the Additional Search Arguments field. This field is intended only for expert users who understand SQL and Majic and can use it to specify search arguments that are not available in the standard search filter fields. You can enter a SQL WHERE clause in this field to specify an additional search argument.
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