Problems › Edit a Problem

Edit a Problem

You can update a problem that has already been created.

To edit a problem:

1. On the Service Desk tab, browse to Problems, Assigned or Unassigned. Select the Priority for the problem you wish to edit.

   The Problem List appears.

2. Select the problem to edit.

   The Problem Detail page appears.

3. Click Edit.

   The Update Problem page appears.

4. Edit the fields as appropriate.

   See Problem Fields for field definitions.

5. Use the controls available on the tabs at the bottom of this page to process the problem as appropriate.

   See Problem Tabs for more information.

6. Click one of the following buttons:
   • Save -- Save the problem and close the window.
   • Create Change Order -- Opens the Create New Change Order window so you can create a change order ticket associated with this problem.
   • Cancel -- Close the window without saving any changes.
   • Reset -- Resets all fields to the last saved values.
   • Find Similar -- Opens the Find Similar page to search for similar problems.
   • Quick Profile -- Displays the contact information for the user entered in the Affected End User field.

     If you are creating a new problem, a list of available users appears. Select the user that is the Affected End User field.

   • Use Template -- Displays a list of available problem templates. Select the template you want to use for creating this problem.

More information:

Edit from the Problem List