Incidents › Event Logs

Event Logs

The Event Log displays significant actions performed by the user, such as on tickets. For example, you submit a Knowledge Document and link it to an Incident. The Incident logs a failed status transtion or detected Change Conflict. In this example, the Contact detail can display the following types of information:

• The log displays the time that the user logged into CA SDM and when they closed the session.
• The user accepted the Terms of Usage.
• The user created a Knowledge Document.
• The user created a ticket, such as an Incident, Problem, Request, or Change Order.
• The user used a Knowledge Document to avoid creating a new ticket.

More information:

View Incident Events

View Problem Events

View Request Events

View Change Order Events

Issue Events