Incidents › View Incident Events

View Incident Events

The Event List contains a record of the events associated with the ticket. Your administrator maintains events, or procedures the system follows after a certain amount of time has elapsed. For example, an event might send a message to an analyst if a Priority 1 ticket is not resolved within an hour.

To display the event list for an incident

1. On the Service Desk tab, browse to Incidents, Assigned or Unassigned, and select the priority for the desired incident.

   The Incident List appears.

2. Select the desired incident.

   The Incident Detail page appears.

3. Click the Event Log tab at the bottom of the page.

   A list of events for this incident appears.

More information:

View the Event History for an Incident

View the Event Delay History