Incidents › View Incident Events › View the Event Delay History

View the Event Delay History

You can view the event delay history for an incident to see descriptions of the service type event delays. Service type event delays let you suspend a service type event to prevent a service level violation.

To view the event delay history for an incident

1. Select Incidents, Assigned or Unassigned on the Service Desk tab, then select the priority level for the incident.

   The Incident List appears.

2. Select the incident.

   The Incident Detail window opens.

3. Select View, Event Delay History on the detail page menu bar.

   The Event Delay History window displays the following fields:

   Start Time

   Indicates the date and time the delay began.

   Stop Time

   Indicates the date and time the delay ended.

   Actual Delay

   Indicates the actual duration of delay.

   Effective Delay

   Indicates the effective duration of delay.

   Service Type

   Defines the support level assigned to the ticket (for example, 4-hour service requirement).