View the Event History for an Incident

You can view the event history for an incident to see what actions have been performed to resolve the incident.

To view the event history for an incident

Select Incidents, Assigned or Unassigned on the Service Desk tab, then select the priority level for the incident.
The Incident List appears.
Select the incident.
The Incident Detail window opens.
Select View, Event History on the detail page menu bar.
The Event History window displays the following fields:

Condition

Indicates the condition checked for by the event. CA SDM provides macros that check for standard conditions such as priorities and object status (for example, open or closed).

Event

Indicates the name of event associated with this row in the Event History list.

Status

Indicates whether the event is active or inactive.

Check Time

Indicates the time the event was checked, based on time parameters specified in the event configuration.

Time Loaded

Indicates the time the event was loaded, based on time parameters specified in the event configuration.