Problems › Add Activities to a Problem › Research

Research

You can record information about research you performed to resolve the problem.

To record research performed for a problem

1. Select the problem from the Problem List page on the Service Desk tab.

   The Problem Detail page appears.

2. Select Activities, Research on the menu bar.

   The Create New Activity page appears.

3. Change the date of the activity, if appropriate, and record the time spent conducting the research.

   See Activities Fields for field descriptions.

4. Enter a description of the research, such as "consulted development engineer for workaround."
5. Click Save.

   The activity is recorded on the Activities tab on the Problem Detail page.