Requests › Add Activities to a Request › Research

Research

You can record information about research you performed to resolve the request.

To record research performed for a request

1. Select the request from the Request List page on the Service Desk tab.

   The Request Detail page appears.

2. Select Activities, Research on the menu bar.

   The Create New Activity page appears.

3. Change the date of the activity, if appropriate, and record the time spent conducting the research.

   See Activities Fields for field descriptions.

4. Enter a description of the research, such as "consulted development engineer for workaround."
5. Click Save.

   The activity is recorded on the Activities tab on the Request Detail page.