Self-Service Home Page › Work with Incidents or Requests › Add Comments to an Incident or Request

Add Comments to an Incident or Request

You can add comments to an open incident or request ticket.

Note: After you have saved a comment, you cannot edit or delete it.

To add a comment to an incident ticket

1. Click the link to your open incidents in the "Look up my existing tickets" section of your home page.

   Your list of open incident tickets appears.

2. Click the Incident # link for the ticket you want to comment on.

   The Incident Detail page appears.

3. Click the Add Comment button in the upper right-hand corner of the window.

   The Add Comment page appears.

4. Enter your comment in the User Description field, and then click the Save button.

   Your comment appears in the History section of the Incident Detail page.

To add a comment to an request ticket

1. Click the link to your open requests in the "Look up my existing tickets" section of your home page.

   Your list of open request tickets appears.

2. Click the Request # link for the ticket you want to comment on.

   The Request Detail page appears.

3. Click the Add Comment button in the upper right-hand corner of the window.

   The Add Comment page appears.

4. Enter your comment in the User Description field, and then click the Save button.

   Your comment appears in the History section of the Requestt Detail page.