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Work with Incidents or Requests

Incidents and Requests are tickets that track events that disrupt your organization's normal operational processes. For example, if you are not able to connect to a server that you are normally able to access, you should create an incident or request ticket.

Note: Depending on how your administrator has configured your service desk, you work with either incident tickets or request tickets (not both).

More information:

Create an Incident or Request

Incident Fields

Request Fields

Search for an Incident or Request

View or Edit an Incident or Request

Create an Attachment

Add Comments to an Incident or Request

Close or Reopen an Incident or Request