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Request Fields

The following fields require explanation:

Reported By

The user name of the person who created the Request ticket. The user name is entered automatically and cannot be edited.

Phone Number

(Optional) Enter your pone number when creating an Incident ticket. This appears in the History section of the incident record and cannot be edited.

E-mail Address

(Optional) Enter your e-mail address when creating an Incident ticket. This appears in the History section of the incident record and cannot be edited.

Priority

Select a priority ranking for the Incident, to specify the amount of attention it should receive. Your system administrator can modify the default priority codes, so they may vary from one installation to another. This is a required field.

Request Area

(Optional) Indicates the general subject the request ticket addresses. Areas provide default values that automatically appear on all requests that are assigned to that area. Your system administrator defines request areas for your installation, so they vary from one installation to another. Enter a value directly, or click to select from the defined Request Areas.

Note: Your administrator may add custom properties to Request Areas. If custom properties have been added, they are displayed on the Properties section of the ticket record.

Request Description

Enter a detailed description of the reason for opening the Request ticket. Be sure to provide enough information so the person who works on this request can understand and resolve the ticket. This field is required.