Self-Service Home Page › Work with Issues › Add Comments to an Issue

Add Comments to an Issue

You can add comments to an open issue ticket.

Note: After you have saved a comment, you cannot edit or delete it.

To add a comment to an issue ticket

1. Click the link to your open issues in the "Look up my existing Issues" section of your home page.

   Your list of open issue tickets appears.

   Note: If you know the issue number, you can enter it in the search field and click Go to access the issue ticket directly.

2. Click the Issue # link for the issue ticket you want to comment on.

   The Issue Detail page appears.

3. Click the Add Comment button in the upper right-hand corner of the window.

   The Add Comment page appears.

4. Enter your comment in the User Description field, and then click the Save button.

   Your comment appears in the History section of the Issue Detail page.