Self-Service Home Page › Work with Issues › View or Edit an Issue

View or Edit an Issue

From your CA SDM home page, you can view or edit your existing issue tickets.

To view or edit an issue ticket

1. Click the link to your open or closed issues in the "Look up my existing Issues" section of your home page.

   The selected issue ticket list appears.

   Note: If you know the issue number, you can enter it in the search field and click Go to access the issue ticket directly.

2. Click the # Issue link for the ticket of interest.

   The Issue Detail page appears. See Issue Fields for field definitions.

3. (Optional) Click the Attach Document button if you want to attach a file or web page link to the ticket.

   The Create New Attachment page appears.

   1. Do one of the following:
      • Click Locate File and browse to a document to upload.
      • Enter a web address in the Web Page field.
   2. Click Save.

      The Attachment section of the Issue Detail page displays a link to the attachment.

4. (Optional) Click the Edit Issue button in the upper-right corner of the page.

   The Update Issue page appears. Perform the following steps:

   1. Edit the fields as necessary.
   2. Click Save.

      Your edits to the issue ticket are saved and your home page appears.