The following fields appear on the Create New Issue and Update Issue pages:
The user name of the person who created the issue ticket. The user name is entered automatically and cannot be edited.
(Optional) Enter your pone number when creating an issue ticket. This appears in the History section of the issue ticket and cannot be edited.
(Optional) Enter your e-mail address when creating an issue ticket. This appears in the History section of the issue ticket and cannot be edited.
Select a priority ranking for the issue, to specify the amount of attention it should receive. Your system administrator can modify the default priority codes, so they may vary from one installation to another. This is a required field.
(Optional) Indicates the general subject the issue addresses. Categories provide default values that automatically appear on all issues that are assigned to that category. Your system administrator defines issue categories for your installation, so they vary from one installation to another. Enter a value directly, or click 
to select from the defined categories.
Note: Your administrator may add custom properties to issue categories. If custom properties have been added, they are displayed on the Properties section of the ticket record.
Enter a detailed description of the reason for opening the issue ticket. This field is required.
(Optional) Click Spelling to perform a spell check of the description text.
The following fields appear on the Issue Detail page:
Indicates date and time the ticket was created.
Indicates the status of the ticket within the overall processing cycle, for example Open, Work In Progress, or Closed.
Indicates the amount of attention the ticket should receive. For example, tickets with priority 1 should be handled as higher priority than tickets with priority 5.
Indicates the general subject the issue addresses (for example, Software.PC.Install).
Explains in detail what the ticket is intended to accomplish.
Displays any custom properties your administrator may have added to the issue category associated with the ticket. The Example field displays explanatory text your administrator provides about each property.
Displays a log of all activities that have been performed on the ticket.
Provides a list of links to any documents or web sites that have been attached to the ticket.
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