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Add Properties to Issue Categories

Properties are characteristics or attributes of tickets that are affected by the area or category the ticket is assigned to. For example, when you assign an issue to an issue category, the properties associated with that category are automatically assigned to the issue.

To add properties to an issue category

1. Click CA SDM, Issues, Categories on the Administration tab.

   The Issue Category List page appears.

2. Select the category to which you want to add properties.

   The Issue Category Detail page appears.

3. On the Properties tab, click Add Property.

   The Create New Property Template page appears.

4. Complete the fields as appropriate.

   Note: Properties that are defined without validation rules are presented as freeform text fields, which allow the user to enter any text string. To limit the property values to selections from a predefined set, you can specify validation rules.

5. Click Save.

   The Change Category Detail page lists the new property on the Properties tab.

See Also

Create Property Validation Rules