The following fields appear on the Create Issue Category, Issue Category Detail, and Update Issue Category pages:
(Required) Defines an identifier for the category. This is a required field.
(Required) Defines the internal code for the category. This is a required field.
(Required) Indicates whether this database record is active or inactive. You can select a value from the drop-down list.
Identifies the group that is responsible for the record. Your system administrator defines groups of contacts that are responsible for different types of issues, requests, incidents, change orders, and so on. Any individual contact assigned to the group can handle the task once it is assigned to the group. Enter a value directly or click the search icon to search for a group.
Identifies the person assigned to the record. Enter a value directly or click the search icon to search for a contact.
Identifies the service contract name associated with this record. This field is read-only.
Defines the level of support service received by the contact affected by the change order. For example, some users may have contracted for 24-hour support, while others might receive on-site training. Enter a value directly or click the search icon to select a defined service type.
Identifies the defined survey associated with this record. Enter a value directly or click the search icon to search for a survey.
Allows issues assigned to this category to have subordinate issues. Organizes issues into a hierarchy of parent-child relationships to divide large issues into smaller, more manageable issues.
Displays this category in the self-service interface.
Defines a unique identifier for this category in the self-service interface.
Gives a detailed description of the record.
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